Underwriters/Customer Service Representative

Aspen MGA – Flower Mound, Texas

This Underwriter/Customer Service Representative will deliver meticulous underwriting with attention to detail. The representative will provide exemplary customer service in a fast paced, high call volume environment. The representative will display effective time management and sound decision-making abilities. The position will report the VP of Operations of Aspen MGA.


Essential Functions:
  • New Business Application Underwriting
  • Endorsement Underwriting
  • Renewal Underwriting
  • Refund Processing
  • Policy Cancellations
  • User password resets and unlock
  • Suspense
  • Mail certificates upload
  • Incoming Mail
  • Main mailbox and voicemail handling
  • E-signature process
  • Stop payment / reissue requests
  • NSF Processing
  • Failed recurring CC handling
  • Batch payments
  • Check reader deposits
  • Agency sweep voids
  • Payments on cancelled policy report handling
  • Incoming call handling
  • Underwriting email / fax handling
  • Other duties as assigned
Job Requirements:
  • Experience preferred, but not required
  • Proficient with MS Office
  • Demonstrates a high degree of judgment and discretion
  • Demonstrates effective and diplomatic oral and written communication skills
  • Promotes a favorable company image to the public
  • Positive attitude and Team player
  • Bilingual (English/Spanish) is a plus
About the Company

Aspen Managing General Agency is a personal lines MGA that stresses the utilization of technology in its platform. Aspen offers opportunity for advancement with a great benefit package in an exciting work environment. Aspen MGA specializes in writing nonstandard automobile insurance coverage and is a subsidiary of Allstar Financial Group. Allstar Financial Group provides commercial & personal lines insurance solutions with premium more than $400 million. Allstar Financial Group has over 200 employees writing surety, commercial, and personal lines insurance business throughout the United States.

Submit Resume to: careers@aspenmga.com