Policy and Customer Service Representative

Aspen MGA – Flower Mound, Texas

The Policy Service Representative will provide exemplary customer service in a fast paced, high call volume environment. The representative will display effective time management and sound decision-making abilities. The representative will deliver meticulous underwriting with attention to detail.


Job Duties and Responsibilities:

  • Customer Service Functions
    • Maintain a positive, empathetic and professional attitude towards customers at all times
    • Respond promptly to customer inquiries
    • Communicate with customers through various channels
    • Keep records of customer interactions, transactions and comments
  • Policy Service/Underwriting Functions
    • Use sound decision making abilities to process all types of policy transactions
    • Review suspense items and uploaded documents and determine acceptability
    • Apply payments, process refunds, handle NSF payments
    • Provide letters of experience on policies as needed
    • Review and handle department voicemail, emails, mail, faxes and texts
  • Other duties as assigned

Job Requirements and skills:

  • Experience preferred, but not required
  • Proficient with MS Office
  • Demonstrates a high degree of judgment and discretion
  • Demonstrates effective and diplomatic oral and written communication skills
  • Promotes a favorable company image to the public
  • Positive attitude and Team player
  • Bilingual (English/Spanish) is a plus

About the Company

Aspen Managing General Agency is a personal lines Managing General Agency that stresses the utilization of technology in its platform. Aspen offers opportunity for advancement with a great benefit package in an exciting work environment. Aspen MGA specializes in writing nonstandard automobile insurance coverage and is a subsidiary of Allstar Financial Group. Allstar Financial Group provides commercial and personal lines insurance solutions with premium of more than $500 million. Allstar Financial Group has over 250 employees writing surety, commercial and personal lines insurance business throughout the United States.


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